Returns | ReHats Berlin

Returns

Exchanges and returns


Cap too big or too small? Don't like it? No problem!

For Christmas shoppers we accept returns until January 10th 2020.
 
How to return or exchange your order:
 
1. Step: Write us an email an support@re-hats.com with your order number and your return request.
 
2. Step:  You will receive a return receipt from us. Packing the goods as they were received
and attach the return receipt or invoice with completed revocation.
 
3. Step:Send the package stamped back to our return address  (see below).

For example here you can find cheap parcel stamp and print it at home, , at DHL.
Please note that we cannot accept non-free shipments. We are a small  and sustainable company, the processing
of returns already costs us a lot of money. In addition we will reimburse you  for the costs of the shipping to you (in case of full returns.
Thank you for your understanding!
 
4. Step: We will refund you the order amount including any paid shipping fees or the item purchase price
in case of partial returns via the original payment method (i.e.r. not later than 7 days after goods receipt).
 

This is our return address:

ReHats Berlin
c/o eCom Logistik GmbH & Co. KG
Straße der Einheit 142 – 148
14612 Falkensee

Please do the same if you want to exchange a product (e.g. a different hat size or Color).
Order the den desired item  at the same time in our shop.