Frequently Asked Questions
hat purchase at ReHats
Why do I need a ReHat?
What do I need to know to buy a hat? My hat size?
Will my hat look like the one on the product picture afterwards?
What are the "Unique Editions"?
What are the "Special Editions"?
Story & Production
What is the story behind ReHats?
What makes the hats and caps sustainable?
What materials are used for the production of the hats and where do you get them?
Where are the hats produced?
What does the shipping cost me and what do you use for shipping?
To which countries can the hats be shipped?
What about packing stations?
How can I track the delivery (Tracking-Link)?
How long does the shipping take?
What do I do if I have not received anything or my package is empty?
How does an exchange or return of the order work?
My order is a gift. What is the return period before Christmas?
How long does it take until I get my money back after the return?
How can I clean my hat or cap?
Are the hats and caps waterproof?
With which payment methods can I pay my order?
You need the IBAN of your bank account and your access data as well as a TAN. The advantage: the order will be marked as paid immediately and sent before the money arrives at our office.
The goods will be shipped directly after receipt of payment (depending on the bank term 1-2 working days).
What do I do if the payment process cancels?
You cannot select a product in the desired color or quantity?
Do I need a customer account to order from ReHats?
How does it work with the vouchers?
Is the answer to your question not there? Then write us an e-mail or call us. e.g.: firstname.lastname@example.org
Telephone: +49 30 62608576 (Mon-Fri 10-12h and 14-16h)